mercontoto Casino & Sportsbook Data Care

This page describes what we collect when you use mercontoto and how we keep that data protected. When you register, deposit, place bets, or play live-dealer games, we collect personal information—email, phone, ID, payment details, and betting history. We use this data to operate the platform, comply with legal requirements, and prevent fraud. We do not sell your information to third parties.

Our privacy practices are designed around transparency and security. We store your data on encrypted servers, limit access to authorized staff, and delete information after retention periods mandated by law. This policy explains what we collect, how we use it, and your rights regarding your data on mercontoto.

What Data We Collect on mercontoto

We collect different types of information depending on how you use mercontoto:

Account Information: Email, phone number, full name, date of birth, and a valid Indonesian ID (KTP, passport, or driver's license). We collect this during registration and verification.
Payment Information: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we record the transaction ID, amount, timestamp, and payment method. We do not store full card numbers or e-wallet passwords.
Betting and Gaming History: We record every bet you place on Liga 1, Piala AFF, Champions League, or other sportsbook markets. We log every hand of blackjack, roulette spin, slot spin, and esports bet. This data includes stake, outcome, and timestamp.
Device and Access Information: We collect your IP address, device type (Android, iOS), browser type, and approximate location (city-level, not precise). This helps us detect fraud and optimize the app experience.
Support Communications: If you contact our support team via chat, email, or FAQ, we retain your messages and our responses for record-keeping and quality assurance.

How We Use Your Data

We use the data we collect for specific purposes:

Account Management: We verify your identity, process deposits and withdrawals, and manage your account balance.
Compliance: We comply with anti-money-laundering (AML) and know-your-customer (KYC) requirements. We may share data with regulatory authorities if required by law.
Fraud Prevention: We analyze betting patterns, payment methods, and device information to detect suspicious activity. If we suspect fraud, we may freeze your account and request additional verification.
Platform Operations: We use betting history and game data to calculate payouts, settle disputes, and maintain game integrity.
Service Improvement: We analyze anonymized data to improve the mercontoto app, optimize payment flows, and enhance game selection.
Communication: We may send you emails or in-app notifications about account updates, promotions, or service changes. You can opt out of promotional messages in your account settings.

No Third-Party Sales: We do not sell your personal data to advertisers, data brokers, or other third parties. We share data only with payment processors, compliance partners, and service providers who help operate mercontoto.

How We Protect Your Data

We implement industry-standard security measures to protect your information:

Encryption: Data in transit (between your device and our servers) is encrypted using TLS/SSL. Data at rest (stored on our servers) is encrypted using AES-256.
Access Control: Only authorized mercontoto staff can access your personal data. Access is logged and monitored.
Secure Servers: Our servers are hosted in secure data centers with physical security, backup power, and redundancy.
Regular Audits: We conduct security audits and penetration testing to identify and fix vulnerabilities.

While we take security seriously, no system is completely risk-free. If you believe your account has been compromised, contact our support team immediately.

Third-Party Data Processors

We work with third-party service providers to operate mercontoto. These processors handle specific functions but are bound by confidentiality agreements:

Payment Processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank partners process your deposits and withdrawals. They collect and store payment information per their own privacy policies.
Cloud Hosting: Our servers may be hosted by third-party cloud providers. These providers have access to encrypted data but cannot decrypt it without our keys.
Analytics: We use anonymized analytics tools to understand how users interact with mercontoto. These tools do not identify you personally.
Compliance Partners: We work with AML/KYC service providers to verify your identity and detect suspicious activity.

Our servers may sit outside your jurisdiction. By using mercontoto, you consent to your data being processed and stored internationally, subject to this privacy policy and applicable law.

How Long We Keep Your Data

We retain your data for different periods depending on the type of information:

Account Information: We keep your email, phone, and ID for as long as your account is active. After you close your account, we retain this data for five years to comply with AML/KYC regulations, then delete it.
Transaction History: We retain deposit, withdrawal, and betting records for seven years per financial regulations, then delete them.
Device and Access Logs: We keep IP addresses and device information for one year, then delete them.
Support Communications: We retain chat and email records for two years, then delete them.

If you request account closure, we begin the deletion process immediately. However, we may retain data longer if required by law or to resolve disputes.

Jurisdiction Notice: Our data retention practices comply with Indonesian law and international standards. If you are in a jurisdiction with stricter data protection laws (e.g., GDPR in Europe), those laws may provide additional rights.

Your Rights Regarding Your Data

You have the following rights regarding your data on mercontoto:

Access: You can request a copy of all personal data we hold about you. Contact our support team with your request.
Correction: If your information is inaccurate, you can update it in your account settings or request that we correct it.
Deletion: You can request that we delete your account and associated data. We will comply within 30 days, subject to legal retention requirements.
Opt-Out: You can opt out of promotional emails and in-app notifications in your account settings.

To exercise any of these rights, contact our support team at [email protected] or via in-app chat. We will respond within 10 business days.

Cookies and Tracking

We use cookies and similar tracking technologies on mercontoto to:

Keep you logged in across sessions.
Remember your preferences (language, theme, notification settings).
Analyze how you use the platform (anonymized analytics).
Detect and prevent fraud.

Most cookies are essential for mercontoto to function. You can disable non-essential cookies in your browser settings, but this may affect your experience. We do not use cookies to track you across other websites.

Contact Us About Privacy

If you have questions about our privacy practices, concerns about your data, or want to exercise your rights, contact our team:

Email: [email protected]
In-app Chat: Available during business hours.
Support: [email protected]

We respond to privacy inquiries within 10 business days. If you are not satisfied with our response, you may file a complaint with the relevant data protection authority in your jurisdiction.

Privacy Policy Summary

We at mercontoto collect personal information—email, phone, ID, payment details, and betting history—to operate the platform and comply with legal requirements. We use this data to manage your account, process transactions, prevent fraud, and improve our service. We do not sell your data to third parties.

We protect your information using encryption, secure servers, and access controls. We retain data for periods mandated by law, then delete it. You have the right to access, correct, or delete your data. Our privacy practices comply with Indonesian law and international standards.

For questions about how we handle your data, contact our privacy team at [email protected]. We are committed to transparency and protecting your information on mercontoto.